TERMS AND CONDITIONS
We are offering flexible terms and conditions due to COVID-19.
If you will not be not able to travel with any reason due to COVID-19 such as Border Closures, Lockdown’s etc in Indonesia or your home country, you can shift your trip to a future date within 1 year of your original dates.
A USD$500 Per Person deposit is due at the time of booking. (a US$25 international transfer fee will apply)
Deposits are non-refundable and may be used towards a future trip (within two years from date of receipt).
• Final Payment is due 60 days prior to your Alaia Mentawai arrival date and is non-refundable but may be used towards a future trip (within two years from date of receipt)(US$25 international transfer fee apply)
• Payments are required to be made by bank transfer,or Paypal Transfer. We will provide you with bank details or a Paypal invoice upon your reservation
• Extras ( expenses at the resort ) can be paid by cash or Paypal( VISA and MasterCard)
• Any form of payment constitutes acceptance of the Terms and Conditions stated on this site
• Charges incurred for International Transfer Transactions will be borne by the guest from the country of remittance and by Alaia Mentawai in the Indonesian receiving bank. Exchange rate will be calculated on the day of transfer
• Credit Card – Credit Card Paypal Payments can be arranged with Alaia Mentawai at the Resort. All payments made by credit card (Visa and MasterCard only) will be subject to a Paypal 4.4% surcharge
• In the case of last minute bookings, where it is impractical or very difficult to make a deposit by our stated payment options above, we will accept cash on arrival (post 2002, unmarked USD banknotes – F series, AUD, Euro, JPY and Indonesian Rupiah only)
• Other charges incurred during guests stay (eg: laundry service, room service, bar, massage treatments...) will be invoiced to guest prior to departure
• Alaia Mentawai accepts payments only in Indonesian Rupiah. USD, AUD, JPY. Payments by traveler’s checks, other currencies or personal checks will not be accepted
Rates are subject to change in the case of a significant increase in the cost of fuel. Fuel surcharge will apply
TRAVEL INSURANCE :
A Travel Insurance with medical evacuation coverage is mandatory for your personal safety.
1. Passports must be valid for at least 6 months from the date of departure from your country.
2. If applicable, a valid visa is required for travel
AIRLINE & FERRY RELATED INFORMATION :
1. Alaia Mentawai will endeavor to fulfill guests travel requests at time of booking. However, due to the unreliable nature and limited options for transport to and from Sumatra mainland, Alaia Mentawai will not be held responsible for delays or cancellation to transport services. Alaia Mentawai reserves the right to facilitate guests transport to and from the Mentawai Islands via alternative means when the guests chosen form of transport is cancelled, if there is a difference between the first chosen transport and the alternative transport, guests will be required to pay the difference.
2. Alaia Mentawai is not responsible for airline board fees or baggage policies
3. Alaia Mentawai does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage
4. Alaia Mentawai is not responsible for Mentawai Fast board bag fees or baggage policies
NUMBERS IN PARTY / SUITABILITY :
The numbers of persons occupying a bungalow must not exceed the number stated in the booking confirmation. Alaia Mentawai reserves the right to ask guests to leave or refuse any booking, which, in its opinion, is unsuitable for the bungalow.
Alaia Mentawai is not responsible for health problems arising from environmental factors during your stay.
Alaia Mentawai will use all due care for the provision of its services and activities provided to guests. Guests participate in activities and use services at Alaia Mentawai at their own risk. No liability or responsibility is accepted by Alaia Mentawai for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services how so
ever suffered, even in circumstances where staff of Alaia Mentawai may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. Alaia Mentawai will no longer be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.
If the guest considers that he/she has cause for complaint concerning their stay at Alaia Mentawai, then the matter should be taken up with the Resort Manager who in turn will notify the Resort Management Company. In such cases, if the Resort Management Company considers the complaint valid, a refund may be offered. This will have to be discussed and approved among the various strata of the Resort Management Company and might take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. The Resort Management Company will not entertain claims lodged by the guest upon departure or after return home when it is no longer possible to investigate the complaint effectively
CANCELLATION POLICY :
Deposits and Final Payments are not-refundable in case of cancellation.
Cancellation of a trip must be made within 60 days of your departure date, and all deposits are nonrefundable. There are no refunds or partial refunds given for early departures from Alaia Mentawai due to, poor surf, bad weather, or injury. Additionally, there are no refunds paid for reasons pertaining to unstable global, national, natural, or local political situations, including weather, natural disasters, disease, war, acts of terrorism, or missed airline flights due to any Padang – Alaia Mentawai – Padang travel delays.